I have just spent the last hour trying to speak with some one at Aer Lingus. For starters you visit their website and get a telephone number that is answered by an automatic answering system, BUT WHAT if your query DOESN'T FIT the Questions ??????

There is no option to speak with a service agent at any time like the way the Banks do with their Online Customer Services - Aer Lingus - Take F**king Note

Why has this happened to me ?

I recently had a personal incident where I was unable to make a flight with my wife because we had a bereavment in teh family. After all this I submitted an insurance claim to my insurers who duly paid me the cost of the flights minus the excess and minus the taxes. Their instruction to me was that the airline would refund the taxes automatically. What a load of Bo**ix when it comes to Aer Lingus. You can't even ring the f**kers to talk to them about it. I eventually got through twice to the wrong department (deliberatley pretending that it was a telephone booking change I wanted to make and then explain what I wanted) but as soon as I said hello to the person on the other end of the line - Guess What I got Cut Off. Bully for F**king Aer F**king Lingus and their so called Customer Service.

So here I am now 72 euro down and not even an email address or a fax where I can contact the f**kers.

If anyone from Aer Lingus reads this blog and would like to communicate with me please do so. I could do with the excitment and the assistance.

 

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Hows your spleen after that?.

Aer Lingus are busy at the moment trying to get button on JetBlues website, meanwhile there is a very busy "operative" who earns €100,000 pa running around the place like a "blue arsed fly" as he is the only one working at the moment.

At least Ryanair tells you to f*&k off to your face.

Give Mannion a call, oh can't he's hiding fom the unions.

Wow...... you really are annoyed.

And we were assured that if O leary had taken over Aer lingus it would be the customer that would suffer, hello we are still suffering. Please someone get rid of this management.

Cantheman, great blog.Compare your experience with mine of Aer Arann, twice I got bumped twice in Dec 06, I had all my money back in days.

Good to see the small lads doing something right, take note Aer Lingus