UPS deliver 15.5 million packages and documents daily to more than two hundred countries and claim to be able to deliver to every address in Europe and North America. In using them, my intention was not to test the assertion, but instead to deliver a package to my Dad in time for his birthday. Actually, I didn't have a choice. I bought a book on Amazon and selected priority delivery.

The package should have arrived next day, but over a week later and it still hasn't arrived. The driver couldn't find the address. Seemingly unquestioned by a supervisor, the driver marked the package up with " incorrect address".

This address is one of those saved on Amazon and has been delivered to umpteen times before. Nothwithstanding this, if you actually type it into Google Maps, it's clearly displayed. In fact, astonishingly, I went to the trouble of saving a google map with the address pin pointed and sent it through to UPS support. They responded to say they've forwarded the email "to the relevant department", but the package still hasn't arrived. Is it me or does good customer service seem to be a thing of the past? A company reaches a certain size and they couldn't give a monkey's about your business any more. They're too focussed on the share price. Or are the staff in Cork sitting around eating peanuts?

Where's my effin package?