The 2nd of May and the Express Delivery package Amazon shipped on the 16th April still hasn't been delivered. It seems to be lost in Cork by UPS, even though their tracking screen still shows the package being scanned in every morning. 

Looking at the long list of dates - UPS may as well wave a red rag in front of me. Unbelievably, I even sent them a Google map and they still couldn't deliver. I sent Amazon the same map. They replied to me with a very automated response, and then seem to have done nothing at all. A week passed and despite their claim to be "building Earth's most customer-centric company" I hear nothing at all. They don't seem to have picked up the phone to give UPS a kick in the rectum or to let me know what's going on. 

Having had enough I cancel the order and take the opportunity to make a complaint to Amazon. Mohanraj, at Customer Service, advises me the delivery "reflects negatively upon Amazon.co.uk and the feedback that you have provided will be used in reviewing the service provided by UPS. I have forwarded your comments to relevant department and they will investigate the issue."

Translation: nothing will happen and I certainly don't expect to hear any outcome. Interestingly, no reference is made to Amazon's own customer service failings and in not following up with UPS after my earlier enquiries, nor updating me at any stage.

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