Well, I would love to be here telling you all that NTL have gone the extra mile to fix my problem of not having any TV service but that would be wishful thinking on my behalf. I would like to be here telling you that they have done their best to help me but again wishful thinking.

I am now so fed up of this that I have stopped calling the "numnuts" who are employed by NTL as they are all singing from the same crib sheet.

I did finally get through to someone and to be fair he empathised with my situation, I just know that by talking to him the the word empathised is not from his normal vocabulary but is written down on a big piece of paper next to his screen. He informed me that he had sent my technical request through and they will be here on the 12th of December. In the meantime its two channel land with a set of "rabbits ears" picking up grainy dark reception. I did invest €17 on a new set from "Matalan" which was Channel 5 ready, so thats why Channel 5 have no viewers.

It never ceases to amaze me that business seems hell bent on destroying itself than actually listening to its customers and working out the amount of money that they will gleen from its customers. I pay approx €65 per month or €780p.a. should I be a customer for 10years that would be €7,800, these cowboys dont give a shite as the management probably would'nt know shit from cake. Should they lose 1,000 customers over this 10 year period that translates to €7,800,000, €7.8m based on 1,000, what they are going to lose?, as I have a feeling that 1,000 is a little light, is anyones guess.

To further compound my angst the IVR, thats the smarmy voice that comes over your phone when you are in a queue, must be the worst I have ever heard. At one stage it told me that "due to the fact that NTL's products are proving so popular that they recieved more calls than expected" listen NTL those calls are from customers who are pissed off not new ones. Additionally on playing "Vivaldi", for heavens sake leave the thing play not give us 30 sec bursts and then start again.

I have decided not to get mad anymore with them as I am only making myself ill, but it does raise the question who wins?.