When you go into the B&Q at Fratton Way, Portsmouth you have two choices. You can pick a trolley up at the entrance or, if you are only looking for a few things, you can go inside and end up trying to carry everything in your arms, because for some bizarre reason there are no shopping baskets

Once you've passed through the one way security gate it's too late to go back and grab a trolley. You have to go to the exit at the other end of the warehouse and then back around to the entrance again. You don't really believe your eyes. There must be baskets. You look left and right, and repeat the process a few times, beginning to feel more than a bit stupid. There must be baskets. There are lots of orange B&Q  buckets, but there are no shopping baskets. When you turn towards the cash registers there are still none, not even an empty basket tidy. There are none of those either. B&Q at Portsmouth just don't offer shopping baskets.

As I went up the central aisle for the fourth time looking for nails, my arms awkwardly cradling three tubes of flexible polyfilla, two paint rollers, one tube of wood paint, one UPV cleaner and one pipe tidy I wondered why on earth there weren't baskets, why they didn't have a map somewhere and why, instead of having a fancy coffee shop they couldn't just concentrate on the basics of customer service first, like having a shopping basket..