I just tried to make a bank payment from my account using internet banking, only to receive a message, after I had put in all the details, that if I wanted to make the payment online I would have to call. I would have to call between 8am-7pm Monday to Friday? How is this an online payment if I actually have to call the bank to have it processed?

Of course, they also suggest other payment methods are available such as cheque (Doh!), debit or credit card. As if consumers are able to accept debit or credit cards! Grrrr.