Blog DOB: 11 Mar, 2007
Name: Canice Hanlon
I am a customer of Ntl television that is carried over a digital arial. Saturday and yesterday saw the arrival of an Atlantic Storm that was as fierce as anything that I have witnessed in my life. At 11 am yesterday I decided to reboot my desktop box as the weather was bad and the picture broken. After a few minutes a notice appeared on the TV explaining that the box was retrieving my information and this should take a few minutes and TV services will be restored. 24 hours later the same message is appearing on both TVs. So what do you do? you call customer care and see if they can help. I called yesterday 18 times and got no response. I have been calling since 9am this morning and I must say that as much as I love Vivaldi I am growing to associate "The Four Seasons" with unprofessional call centres and companies that will take your money but find that assisting its customers a step to far.
Every 30 seconds or thereabouts a voice comes over saying "we appreciate that you are holding for a customer care agent. Please bear with us a little longer , we apologise for this delay", a little longer 24 hours and I still have'nt spoken to a homo sapien.They say that they apologise for the delay but deep down they could'nt give a s##t about you or anyone else. We are left frustrated and angry , I am so angry now I would bite a dog but you must surpress your anger as if you start shouting down the telephone they will simply hang up saying that you were harressing them. Never mind that your blood pressure is dangerously high and you cant get through thats life in the new world.
There must be something seriously wrong with us as consumers if we accept this but the more I think about it there is little we can do except wait in line for somebody to answer you.
Well I'll sign off now and if this has a happy ending I'll update, a happy ending getting what you pay for.