Blog DOB: 24 Nov, 2012
So much for Virgin superfast broadband! I've clocked mine at 192Kb. Superfast my arse!
Virgin Media. No broadband. No TV. The engineer was booked for between 8am and noon on Saturday. If I missed the slot Virgin were going to charge me a £10 penalty. For a bank holiday there were other things I would rather be doing but the frustration of being without, erm... really not good.
At 9:30am the phone rings. It's customer service, the engineer has called in sick. No one else is available. This is taking the piss. Called in sick on a bank holiday? Guess what he's been up to. I have no choice but to reschedule.
Given Virgin Media were going to charge me a tenner, shouldn't I be entitled to do the same as they missed their slot? Maybe this would provide an incentive for the company to start providing a proper level of customer service. What a prick of an engineer. What do you think I should do?
The now familiar blank screen which has replaced all programming formerly delivered by NTL. Back in early March I though it was only Sky I had lost, now it seems to be everything.
I will be visited by a technician on Monday morning but have been warned that if there is no one at home I will be charged £10. I think, well, I've been without a service for a week, don't you think it should be quits?
I still recall those smug comments I read on blogs and forums after the takeover and the lack of Sky programmes, about what a clever chap Richard Branson was, how he was sticking up for the little guys, and surely Virgin had something unbelievable up their pop sleeves. Is this it? A blank screen and a change to telephone charging, no longer billed by the second, you are now billed by the minute - rounded up. If you make a call lasting two minutes one second you will be charged for three minutes. Well done for sticking up for the little guy.
And by the way - can we please stick a zip on Uma Thurman. She is quickly becoming one of the most annoying people in the world as these irritating Virgin ads are replayed and replayed and replayed............